Contact Us

We're here to help. If you have any questions, feedback, concerns, or need assistance with Falung, please get in touch with us.

Customer Support

Falung Support Team

Email: support@falung.com

Website: Falung Official Website

Report a Problem

If you experience any issues while using the app, please include the following information in your message:

• Your name

• Registered phone number or email address

• Device model

• App version

• Description of the issue

• Screenshots (if available)

This helps us resolve your issue more quickly.

Business & Partnership Enquiries

For business collaborations, partnerships, advertising opportunities, or community listings, please contact:

Email: support@falung.com

Rider Support

If you are a rider and need assistance with:

• Registration

• Profile updates

• Stand check-in issues

• Account verification

• Reviews and ratings

Please contact:

Email: admin@falung.com

Marketplace Support

For issues related to marketplace listings, content moderation, or reporting inappropriate listings:

Email: support@falung.com

Community Directory Support

To update, add, or report information related to community organizations or directory listings:

Email: support@falung.com

Response Time

We aim to respond to all enquiries within 2–5 business days. Response times may vary depending on the nature of the request and support volume.

Important Notice

Falung is a directory and discovery platform that connects users with riders, sellers, and community contacts. Transactions, transportation arrangements, pricing, and agreements are conducted directly between users and service providers. Falung does not provide transportation services and is not responsible for disputes arising from interactions between users and third parties.